Thundarr
07-16-2005, 02:41 AM
This has got to be one of the funniest I've heard of in a long time. I think this guy should
have been promoted, not fired. This is a true story from the WordPerfect Helpline which was
transcribed from a recording monitoring the customer care department.
Needless to say, the Help Desk employee was fired, however he is currently suing the WordPerfect
organization for "Termination without Cause." This is the actual dialogue of a former
WordPerfect Customer Support employee (now I know why they record these conversations) starts
here:
Employee--"Rich Hall, Computer Assistance; may I help you?"
Customer--"Yes, well, I'm having trouble with WordPerfect."
Employee--"What sort of trouble?"
Customer--"Well, I was just typing along, and all of a sudden, the words went away."
Employee--"Went away?"
Customer--"They disappeared."
Employee--"Hmmm So what does your screen look like now?"
Customer--"Nothing."
Employee--"Nothing?"
Customer--"It's a blank; it won' t accept anything when I type."
Employee--"Are you still in WordPerfect, or did you get out?"
Customer--"How do I tell?"
Employee--"Can you see the 'C:' prompt on the screen?"
Customer--"What is a sea prompt?"
Employee--"Never mind, can you move your cursor around the screen?"
Customer--"There isn't any cursor; I told you, it won't accept anything I type."
Employee--"Does your monitor have a power indicator?"
Customer--"What's a monitor?"
Employee--"It's the thing with the screen on it that looks like a TV. Does it have a little
light that tells you when it's on?"
Customer--"I don't know"
Employee--"Well, then look on the back of the monitor and find where the power cord goes into
it.. Can you see that?"
Customer--"Yes, I think so."
Employee--"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."
Customer--"Yes, it is."
Employee--"When you were behind the monitor, did you notice that there were two cables plugged
into the back of it, not just one?"
Customer--"No."
Employee--"Well, there are. I need you to look back there again and find the other cable."
Customer--"Okay, here it is."
Employee--"Follow it for me, and tell me if it's plugged securely into the back of your
computer."
Customer--"I can't reach."
Employee--"Uh huh. Well, can you see if it is?"
Customer--"No."
Employee--"Even if you maybe put your knee on something and lean way over?"
Customer--"Oh, it's not because I don't have the right angle, it's because it's dark."
Employee--"Dark?"
Customer--"Yes - the office light is off, and the only light I have is coming in from the
window."
Employee--"Well, turn on the office light then."
Customer--"I can't."
Employee--"No? Why not?"
Customer--"Because there's a power failure."
Employee--"A power.......a power failure?.... Aha, Okay, we've got it licked now. Do you still
have the boxes and manuals and the packing stuff your computer came in?"
Customer--"Well, yes, I keep them in the closet."
Employee--"Good.. Go get them, and unplug your system and pack it up just like it was when you
got it. Then take it back to the store you bought it from".
Customer--"Really? Is it that bad?"
Employee--"Yes, I'm afraid it is."
Customer--"Well, all right then, I suppose. What do I tell them?"
Employee--"Tell them you're too stupid to own a computer...
have been promoted, not fired. This is a true story from the WordPerfect Helpline which was
transcribed from a recording monitoring the customer care department.
Needless to say, the Help Desk employee was fired, however he is currently suing the WordPerfect
organization for "Termination without Cause." This is the actual dialogue of a former
WordPerfect Customer Support employee (now I know why they record these conversations) starts
here:
Employee--"Rich Hall, Computer Assistance; may I help you?"
Customer--"Yes, well, I'm having trouble with WordPerfect."
Employee--"What sort of trouble?"
Customer--"Well, I was just typing along, and all of a sudden, the words went away."
Employee--"Went away?"
Customer--"They disappeared."
Employee--"Hmmm So what does your screen look like now?"
Customer--"Nothing."
Employee--"Nothing?"
Customer--"It's a blank; it won' t accept anything when I type."
Employee--"Are you still in WordPerfect, or did you get out?"
Customer--"How do I tell?"
Employee--"Can you see the 'C:' prompt on the screen?"
Customer--"What is a sea prompt?"
Employee--"Never mind, can you move your cursor around the screen?"
Customer--"There isn't any cursor; I told you, it won't accept anything I type."
Employee--"Does your monitor have a power indicator?"
Customer--"What's a monitor?"
Employee--"It's the thing with the screen on it that looks like a TV. Does it have a little
light that tells you when it's on?"
Customer--"I don't know"
Employee--"Well, then look on the back of the monitor and find where the power cord goes into
it.. Can you see that?"
Customer--"Yes, I think so."
Employee--"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."
Customer--"Yes, it is."
Employee--"When you were behind the monitor, did you notice that there were two cables plugged
into the back of it, not just one?"
Customer--"No."
Employee--"Well, there are. I need you to look back there again and find the other cable."
Customer--"Okay, here it is."
Employee--"Follow it for me, and tell me if it's plugged securely into the back of your
computer."
Customer--"I can't reach."
Employee--"Uh huh. Well, can you see if it is?"
Customer--"No."
Employee--"Even if you maybe put your knee on something and lean way over?"
Customer--"Oh, it's not because I don't have the right angle, it's because it's dark."
Employee--"Dark?"
Customer--"Yes - the office light is off, and the only light I have is coming in from the
window."
Employee--"Well, turn on the office light then."
Customer--"I can't."
Employee--"No? Why not?"
Customer--"Because there's a power failure."
Employee--"A power.......a power failure?.... Aha, Okay, we've got it licked now. Do you still
have the boxes and manuals and the packing stuff your computer came in?"
Customer--"Well, yes, I keep them in the closet."
Employee--"Good.. Go get them, and unplug your system and pack it up just like it was when you
got it. Then take it back to the store you bought it from".
Customer--"Really? Is it that bad?"
Employee--"Yes, I'm afraid it is."
Customer--"Well, all right then, I suppose. What do I tell them?"
Employee--"Tell them you're too stupid to own a computer...